Surffish Realty Vacation Rental Guest License Agreement
Securing your reservation: Please read the rental guest license agreement thoroughly before proceeding with your reservation. By securing your reservtion through payment, you are agreeing to the terms of the rental agreement.
Reservations: Reservations can be made through our website, www.surffishrealty.com, VRBO.com, AirB&B.com or vacationrentals.com. When placing your reservation through an advertising site, you are subject ot pay their added fees. We do not offer travel insurance, however, if interested we suggest you purchase it on your own through your insurance provider or through the above listed booking platforms.
Sleeping Capacity/Age Restrictions: The primary renter must be a minimum age of 25 years or older to reserve a property and must be present on property with minors. For the safety of our guest, the maximum number of occupants allowed is listed in the property description. The maximum occupancy must not be exceeded at any time, this includes gathering at the property and guests that are “visiting” and not actually sleeping at the property. Please choose a property large enough to accommodate all members of your group. Any reservation obtained under false pretense will be subject to forfeiture of payment, check-in will not be permitted and all guests will be asked to vacte the premises without a refund.
Payments: A payment of 50% of total rent, taxes and fees is required at the time of placing your reservation. The total balance will be due within 30 days of your arrival date. We accept personal checks, moneyorders, cashier checks, cash, travelers cheque and credit cards. Credit Card processing is an additional 3% of the total charged. Please mail payment to SurfFIsh Realty, PO Box 1376, Folly Beach SC 29439
Cancellation Policy: Notice of Cancellation must be in writing. Your advance payment is refundable provided the cancellation is received 60 days prior to your arrival date. There is a non-refundable cancellation fee of $100 that will be applied to your refund. Cancellations made less than 60 days and more than 30 days prior to arrival, will forfeit 50% of the full amount due(for the entire reservation). Cancellations made less than 30 days prior to the arrival will not receive a refund. Refunds are not given for inclement weather, road or airport closings, late arrivals, or early departures.
Hurricane Policy: If mandatory evacuation of the island is ordered by a Governmental Agency, refunds will be prorated based on the nights left of your stay. Only those nights affected by the mandatory evacuation are eligible. If a hurricane occurs prior to your arrival, and we are unable to provide you with accommodations, refunds will be issued to the reservation holder.
Hold Harmless: Surffish Realty and the Owner do not assume any liability for loss, damage or injury to persons or their personal property. Neither does Surffish Realty and Owner accept any liability for any inconveniences, damage, loss or injury arising from any temporary defects or stoppage in supply of water, gas, cable service, electricity or plumbing, as well as due to weather conditions, natural disasters, fire, acts of God or other reasons beyond its control.
Maintenance: Please report any maintenance needs directly to Dianne or Michael during your stay. It is best to call us directly or text while visiting, so that we can respond as quickly as possible. Refunds will not be made for maintenance issues including, but not limited to, heating and air conditioning, appliances, television and Wifi services. We will exhaust all options and do are best to promptly resolve any issues you may experience while visiting.
Entry by Owner/Management: Owner or owner’s agents may enter the premises under the following circumstances: in case of an emergency; to make necessary or agreed upon repairs, alterations, or improvements: supply necessary or agreed upon services or show the premises to prospective purchasers or contractors. Owner will provide renter with at least 24 hours notice of Owners intent to enter(except in the case of an emergency).
Damage/Theft: Any damages, outside of what is deemed normal wear and tear, are the responsibility of the guest. During your stay we ask that all members of the guest party treat the home with respect. Should damage to any item in the home occur, please report the incident prior to departure. Guests are responsible for the full cost to repair or replace any damages or missing items. Surffish Realty reserves the right to withhold funds from damage deposit of charge the guest’s credit card for the full amount of any damage or theft.
Hazardous Practices: No barbeque grills of any kind are permitted on balconies or in the property. No open flames, ie. Candle burning is permitted on balconies or in the property. Do not dismantle smoke detectors as they are there for your protection. Folly Beach does not permit fireworks at any time. All homes are NON-SMOKING. Please no cigars, cigarettes or smoking of any kind inside any unit or home. Failure to do so may result in loss of damage deposit.
Pets: If you are renting a pet friendly property, you will be subject to a pet fee, per pet, for that visit. We love pets and want to keep our properties pet friendly. Please help by making sure your pet is up to date on all vaccines, on monthly flea and tick preventative and has had toe nails clipped to prevent damage to floors. If your pet is left unattended, please make sure they are crated to avoid anxiety driven damages to the home. Please keep pets off all furniture and bedding. Pick up after your pets outside in the yard and on the Island and beaches. Be aware of all leash laws and beach restrictions. Please rent a space appropriate for your pet. If you know your pet barks when left unattended, please do not rent a shared property, but look at all our single family homes. If your pet creates a noise disturbance while visiting, causing other guests to complain, you will be asked to find boarding for your pet for the rest of your visit and if you can not do so, may be asked to vacate without a refund. Traveling with pets is a privilege and we know how important it is to have your furry family member with you, but please be respectful of our homes, if you know your pet is not a good traveler then do not bring them. You are responsible for all damages caused by your pet. If you know you will be gone for a length of time and would like a pet sitter or walker, please contact us directly and we will be happy to help.
Refundable Damage Deposit: Some of our properties require a refundable damage deposit and/or damage waiver. Damage deposits will be refunded within 30 days of departure provided there are no damages to the property. If management deems the damage intentional or negligent, exceeding the damage deposit, the credit card on file will be charged. Please report any damages or faulty equipment prior to departure by texting, emailing or calling us directly.
Linens/Towels: All of our rentals are furnished with linens and towels. Any lost or damaged linens will be deducted from your deposit. An initial supply of paper products is provided. Extra items needed are the responsibility of the Tenant.
Check-In Procedure: Each home has a lock box on site. Once guests have made their final payment, they will be emailed directions and lock box code for their arrival. We strive to have all properties ready by 4PM. We ask that guests plan travel time accordingly to arrive after 4PM. Housekeeping, management and maintenance only have a limited amount of time between guests to inspect and prepare the rental.
Checkout Procedure: Checkout time is a firm 10AM. Each home has a house binder that explains checkout procedures for that property. Please plan accordingly. Housekeeping will show up at 10AM. Guests will be charged $50 per every 15 minutes they are not departed from the home. Our staff has avery full schdule and they need to have the property vacated by 10AM. Please text Dianne at 843-478-0662 when you have departed. Please let her know the address of the home you are vacating. Thank you for your help in helping our staff best serve you and our other guests.
It is our hope and goal that all our guests are satisfied and happy with their accommodations. If you arrive and have any concerns or needs, please do not hesitate to call or text us. We live here on the Island and try to be as accessible as possible to our guests. We love Folly Beach and the Charleston area and we want all out guests to enjoy it as much as we do and keep coming back! A wonderful website to view is visitfolly.com. This site advertises all our local businesses, rental companies, restaurants and events right here on the Island. If there’s something you need….this Island is sure to have someone who can provide it! Thank you for choosing to stay in one of our rentals.
Michael Ray: (843)478-0621
Dianne Ray: (843)478-0662